Frequently asked questions

We answer the questions that matter most to you!

What spare parts are used to repair mobile devices?

Only original spare parts supplied directly from the manufacturer are used.

As required by manufacturers, each warranty repair is followed by a so-called “flashing” of the device. It is updated to the latest software version and all data is deleted.

Yes, our technicians can back up the device and restore it back after the repair is complete. (It is mandatory to mention when sending the device for repair, whether the information should be saved) – for additional a fee.

Yes, you can send your device by courier, accompanied by a warranty card and a purchase document (invoice, receipt). Once the damage has been rectified, your device will be returned by courier.

Send your device to:
Sofia Ring Mall – Sofia, 214 Okolovrasten Pat, Ring Mall, Samsung Experiance Store – 1 floor.
Serdika Center – Sofia, 48 Sitnyakovo Blvd., Serdika Center, Samsung Experience Store – ground floor.

For your convenience, we have detailed the instructions for packing your device.

Devices we repair

Galaxy Phones & Tabs

Galaxy Watch

Galaxy Buds

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