We answer the questions that matter most to you!
What spare parts are used to repair mobile devices?
Only original spare parts supplied directly from the manufacturer are used.
Will the information remain saved on the phone when it comes in for repair?
As required by manufacturers, each warranty repair is followed by a so-called “flashing” of the device. It is updated to the latest software version and all data is deleted.
Is it possible to save the information after "flashing"?
Yes, our technicians can back up the device and restore it back after the repair is complete. (It is mandatory to mention when sending the device for repair, whether the information should be saved) – for additional a fee.
I live in another city, can I send my warranty mobile device by courier to be repaired?
Yes, you can send your device by courier, accompanied by a warranty card and a purchase document (invoice, receipt). Once the damage has been rectified, your device will be returned by courier.
Where do I send my device for repair?
Send your device to:
- Sofia, 48 Sitnyakovo Blvd., Serdika Center, Samsung Store, Ground floor
- Sofia, 214 Ring Road, Ring Mall, Samsung Store, Level 1
- Sofia, 69 Bulgaria Blvd, Bulgaria Mall, Samsung Store, Ground floor
- Plovdiv, 3 Dr. Georgi Stranski Str, Plovdiv Plaza, Samsung Store, Ground floor
How do I pack my device before sending it in for service?
For your convenience, we have detailed the instructions for packing your device.